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Shipping & Returns

Shipping

The Painting Pony is currently only able to ship to US destination addresses. Shipping cost is based on each product ordered. Most of our products are created one at a time by carefully sourced companies across the US. Because of this, not all products will ship from the same location and multiple shipping charges may be incurred but will show as one sum in your cart depending on how many different products you are ordering. Please expect to have several shipments in your order based on the different products purchased if they are coming from different locations and they may ship at different times due to differences in production times.


Returns Policy

All sales are final unless you receive a defective product such as a broken mug, poor print quality, or loose stitching etc. Due to the nature of our products being custom ordered and produced one at a time for each customer as ordered and on-demand,
returns are not accepted unless there is a defect with the order. Please be careful when ordering sizes etc. as The Painting Pony is not responsible for customer mistakes. If there is a defect with a product, a refund will be issued OR a new product will be sent to you at no extra cost. ALL sales are final. Please be sure to order carefully when choosing sizing and/or colors as products purchased from The Painting Pony are "special order" and will be made custom to what you have chosen. Exchanges are not possible as a new product would have to be produced. The Painting Pony is a very small business and we do not carry inventory to "swap out" products for different sizes/colors etc.


If you need help with a defective product, please Contact Us with your order number and details about the product's problem. We will respond quickly with instructions for you to submit photographs etc. to have a new product re-made for you. There is a 30-day time period to submit requests for replacements on defective orders.