Contact Us

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I will be taking a "break" from The Painting Pony from Dec. 20th - January 5th in order to spend time with my family over the holidays and recover from a very stressful past few months. Please be aware that I won't be responding to emails or messages on our facebook, Instagram account etc. during this time. Orders placed during this time may also be slightly delayed in shipping out. Most of my vendors will be closed over the holidays as well, so I am unable to submit orders for production until they are open again. I will still be taking orders during this time, but please be aware they may take a little longer than normal to ship due to this much-needed break.


*** If your order has not been marked as shipped yet, I will be updating your account with tracking information as soon as I've been notified that it has been sent out during this "break" period so do not worry - orders are STILL going out! Please refrain from emailing about where your order is unless there is a real problem. I am only one person and my time is best spent getting orders submitted etc. and not replying to everyone's emails. I am doing everything I can to get orders sent out as quickly as I can. Thank you for your understanding.
 
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* All sales are final.
Due to our products being made on demand for each order, NO returns/exchanges are possible, except in the case of product defects, in which case a replacement will be sent at no extra charge. Exchanges are not possible as a NEW product would need to be made as there is no inventory to "swap" products out with to do an "exchange" because each order is made on-demand as ordered.

* Sales and discounts are not available retroactively for orders placed prior to an item going on sale.

If you have Questions about our products or services, here is a short list of some frequently asked questions:

Q: I sent an email through the contact form but did not get a reply, how can I contact you?
A: You might want to check your spam folder. However, you can also visit our facebook page and send us a message from there! Sometimes emails get lost in spam and might be missed. Click Here to visit our page.

Q: I like one of your products. but I would prefer to get it in another color. Is this possible?
A: YES! Just contact us and let us know what you are looking for.

Q: How long does it usually take to receive my order?
A: Usually it takes 5-8 business days for products to be produced, but some can take longer. This does not include the time for shipping. This time period can be longer during periods of high volume such as Christmas and other holidays (or other reasons such as family emergencies etc. that don't allow me to "work" - The Painting Pony is run by just one person and sometimes things don't go as planned). Larger orders may also take longer to produce. Please order early for time-sensitive dates. (and add a note to your order that you need it by a certain date).

If you have any other questions, please use the form below.
The Painting Pony is a very small business run by just myself. I am also a stay at home mom, running a horse farm and home schooling, so a phone number is not listed as I am not always able to take calls. I do reply as promptly as possible to all emails and am happy to answer any questions you may have!