The Painting Pony will be on break for the holidays from December 20th - January 5th in order to spend time with family and recover from the busy holiday shopping season. Please understand that emails and messages on Facebook will not be replied to until after January 5th. Orders can still be placed, but please keep in mind that most of our vendors are also "closed" for the holidays and will not resume shipping until after the New Year.
* All sales are final. Due to our products being made on demand for each order, NO returns are accepted, except in the case of product defects, in which case a replacement will be sent at no extra charge. Exchanges are not possible as a NEW product would need to be made as there is no inventory to "swap" products out with to do an "exchange."
* Sales and discounts are not available retroactively for orders placed prior to an item going on sale.
If you have Questions about our products or services, here is a short list of some frequently asked questions:
Q: I sent an email through the contact form but did not get a reply, how can I contact you?
A: You might want to check your spam folder. However, you can also visit our facebook page and send us a message from there! Sometimes emails get lost in spam and might be missed. Click Here to visit our page.
Q: I like one of your products. but I would prefer to get it in another color. Is this possible?
A: YES! Just contact us and let us know what you are looking for.
Q: How long does it usually take to receive my order?
A: Usually it takes 5-8 business days for products to be produced and then shipped out to you. This does not include the time for shipping. This time period may also be longer during periods of high volume such as Christmas and other holidays. Larger orders may also take longer to produce. Please order early for time-sensitive dates.
If you have any other questions, please use the form below.
We are a very small company and I am also a stay at home mom, so a phone number is not listed as I am not always able to take calls. I do reply as promptly as possible to all emails and am happy to answer any questions you may have!