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Contact Us

*** NOTICE: ***
Some orders are experiencing delays due to government mandated closures and social distancing measures leading to short staffed production. ALL orders will ship, but please - pretty please - refrain from emailing/asking when it will ship (I am not able to give specific ship-times at this time because even getting information from my makers takes longer due to short staffing). I am only one person and there is only so much I can get done in a day. This is out of my control and I greatly appreciate your patience and understanding while we all figure out how to continue doing business in this changed world. All I can say is that your order WILL be updated with tracking as soon as I have been told it has shipped. Face mask production especially is running around 20 days give or take. Please keep this in mind. Normal time is 3-5 days but the decreased staffing and overwhelming demand (heavy emphasis on OVERWHELMING - basically everyone and their brother wants them "yesterday") has greatly impacted production times. This is an industry-wide problem. Everyone is doing the best we can to get these sent out as quickly as possible.

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All sales are final.
Due to our products being made on demand for each order, NO returns/exchanges are possible, except in the case of product defects, in which case a replacement will be sent at no extra charge. Exchanges are not possible as a NEW product would need to be made as there is no inventory to "swap" products out with to do an "exchange" because each order is made on-demand as ordered.

* Sales and discounts are not available retroactively for orders placed prior to an item going on sale.

If you have Questions about our products or services, here is a short list of some frequently asked questions:

Q: I sent an email through the contact form but did not get a reply, how can I contact you?
A: You might want to check your spam folder. However, you can also visit our facebook page and send us a message from there! Sometimes emails get lost in spam and might be missed. Click Here to visit our page.

Q: I like one of your products. but I would prefer to get it in another color. Is this possible?
A: YES! Just contact us and let us know what you are looking for.

Q: How long does it usually take to receive my order?
A: Usually it takes 5-8 business days for products to be produced, but some can take longer. This does not include the time for shipping. This time period can be longer during periods of high volume such as Christmas and other holidays (or other reasons such as family emergencies etc. that don't allow me to "work" - The Painting Pony is run by just one person and sometimes things don't go as planned). Larger orders may also take longer to produce. Please order early for time-sensitive dates. (and add a note to your order that you need it by a certain date).

If you have any other questions, please use the form below.
The Painting Pony is a very small business run by just myself. I am also a stay at home mom, running a horse farm and home schooling, so a phone number is not listed as I am not always able to take calls. I do reply as promptly as possible to all emails and am happy to answer any questions you may have!